Shipping policy

At Chibi Jaga, we're committed to delivering authentic Japanese products with care and reliability.

Shipped Directly from Japan
All orders are carefully packed and shipped directly from Japan to ensure you receive genuine, authentic products.

Fast & Reliable Delivery
We use trusted international carriers, including Japan Post and other express shipping partners, depending on your destination and the most efficient available service.

Processing & Dispatch Time
Orders are typically processed and dispatched within 7–14 business days after payment has been successfully confirmed. During peak seasons or holidays, processing may take slightly longer.

Shipping Within Australia
At this time, Chibi Jaga ships exclusively to customers within Australia.

Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total.

Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information so you can monitor your package every step of the way.

Free Shipping

🎉 Enjoy FREE shipping on all orders over A$209.

For orders below A$209, a flat shipping fee of A$39 applies.