Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@chibijaga.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@chibijaga.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@chibijaga.com.
At Chibi Jaga, customer satisfaction is our priority. If you experience any issues with your order, we're here to help.
Contact Us First
If your order arrives damaged, incorrect, or you have any concerns about your purchase, please contact us directly before requesting a return or refund. Our team will review your case and work with you to find the best possible solution.
Please include:
- Your order number
- A description of the issue
- Photos of the product (if applicable)
Eligibility
As our products are shipped directly from Japan, return and refund requests are assessed on a case-by-case basis. We may request additional information to help resolve your concern as quickly as possible.
Contact Information
For all return and refund inquiries, please contact us through our Contact Us page or email our customer support team.
We aim to respond to all inquiries within 1–2 business days.
Thank you for shopping with Chibi Jaga. We appreciate your trust and will do our best to ensure you have a positive shopping experience.